CUSTOMER SERVICE

• Shipping & delivery
• Payment & pricing
• Returns & replacements
• Special offer
• VIP corner
• Tailor-made your own design

Shipping & delivery We offer door-to-door service for both domestic and international destination

• Within Vietnam: Click to check out domestic rate
• Outside Vietnam: Click to check out international rate

Payment & pricing

• Within Vietnam:
  COD service: the delivery company can get the cash directly from you when delivery good to your place. COD service will save your time and effort but it'll cost more than regular delivery service. You can check out COD delivery rate by clicking the domestic rate link above. 
  Bank transfer:
   Personal account:
  

  • Bank name: Vietcombank
  • Acc.No: 0071001552665
  • Acc. Owner: Thái Thị Thùy Dung

• • Bank name: Standard Chartered
  • Acc.No: 
  • Account name: Segar Trading Co.,Ltd.

• Outside Vietnam: Since we don't have international card payment. Please choose your own payment base on your location and inform us. Product price is in VND but we also take USD (exchange rate will base on the rate of Vietcombank at pay date)

Returns & replacements This good is non-returnable. But we do accept replacement with conditions below:

• The good must be returned within 3 days from the day of purchase
• The good must be in same condition as purchase and all tags have to be remained
• Replaced good must has the same or higher price range, ‘cause no change will be returned
• Shipping fee will be charged.

Special offer We offer 5% discount for every purchase from 1.500.000đ and 10% for every purchase from 2.000.000đ

VIP confer Become our VIP to be the first to know about promotions, special offers...and enjoy our special customer care program, by adding more points to your account (1 point = 10,000đ) . Every time you make an order, the equivalent points will be added to your account and the total will be automatically reported to us.
Bronze card (300 points): 5% discount for every purchase
Silver card (500 points):: 10% discount for every purchase
Gold card (700 points):: 15% discount for every purchase

Tailor-made your own design Email us your own design in any format: picture, sketch, link, or bring catalogues, magazines to our store...
We’ll suggest the material with cost estimate. Then you can come to our store for measurement or send us your size chart.
Normally it’ll take 3 to 5 days to make, so please inform us if you need it urgently.